1. Overview
At Duaparts.com, we are committed to delivering your heavy-duty truck and trailer parts efficiently and reliably. Our shipping policy is designed to provide clear information on how we handle shipments, ensuring a smooth and satisfactory experience for our customers.
2. Shipping Methods and Carriers
We use a variety of trusted carriers to ship our products. The choice of carrier depends on the size and weight of your order, as well as the shipping destination.
3. Order Cut-off Time
All orders placed before 2 PM EST, will be processed and shipped on the same business day.
Orders placed after the 2 PM cut-off will be processed and shipped on the next business day.
4. Shipping Charges
Shipping charges vary based on the size, weight, and destination of the order. The exact shipping cost will be calculated at checkout.
5. Delivery Times
While we strive to ensure timely delivery, the actual delivery time may vary depending on the carrier and the shipping destination.
6. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number so you can monitor the delivery status of your package.
7. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or regulatory reasons. These restrictions, if any, will be mentioned on the respective product pages.
8. International Shipping
We offer international shipping. However, international customers are responsible for any customs, duties, and taxes levied by their respective countries.
9. Shipping Liability
Duaparts.com takes responsibility for the package until it is handed over to the carrier. Once the package is with the carrier, the responsibility for any damage or loss during transit lies with the carrier.
We do not accept liability for packages that are damaged during shipment. Customers are encouraged to file a claim with the carrier in the event of any such occurrences.
10. Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging items.
11. Customer Service
For any questions or concerns regarding your order or our shipping policy, please contact our customer service team.
Note: This policy is subject to change without prior notice and should be reviewed periodically.
