Thank you for choosing Duaparts for your parts needs. We take great pride in providing high-quality parts designed to meet the rigorous demands of the transportation industry. We are confident in the reliability and performance of our products and stand behind them with this Parts Warranty.
Warranty Coverage
Duaparts facilitates the provision of a 1-year manufacturer warranty for all new and unused parts sold through our platform. This warranty, offered directly by the manufacturers, ensures that the parts are free from defects in material and workmanship. It is applicable solely to the original purchaser and is non-transferable.
Warranty Duration
The manufacturer’s warranty coverage for the parts sold by Duaparts lasts for:
1 Year
Coverage Details
1. Parts Refund: If a covered part is found to be defective within the warranty period, we will take care of the whole process in filing your claim with the part manufacturer. The defective parts are sent back to the manufacturer and after they inspect and determine that the part is faulty, a refund will be issued by the manufacturer.
2. Labor Costs: We will not cover labor costs associated with the installation of the replacement part, subject to the terms and conditions herein.
Warranty Exclusions
This parts warranty does not cover:
1. Normal Wear and Tear: Damage or wear resulting from normal use, aging, or lack of proper maintenance.
2. Improper Installation: Damage or defects caused by improper installation or misuse of the part.
3. Accidents or External Factors: Damage caused by accidents, collisions, fire, theft, vandalism, or any other external factors.
4. Non-Authentic Parts: The warranty is void if non-authentic parts are used in conjunction with our products.
5. Alterations or Modifications: Any alterations or modifications made to the part after purchase.
6. Consequential Damage: Any incidental or consequential damages, including, but not limited to, loss of income, loss of use, or inconvenience.
Warranty Claims
To make a warranty claim, please follow these steps:
1. Notify Us: Contact our customer service department at warranty[@]duaparts.com to report the issue.
Fill out all the information in this Warranty Form and email it back to info[@] duaparts.com
2. Return the Part: Return the defective part, to the address provided by our customer service team.
3. Inspection and Resolution: The part will undergo inspection by the manufacturer to verify if it falls under warranty coverage.
Limitation of Liability
Our liability under this parts warranty is limited to the repair or replacement of the defective part, as outlined in this warranty. We shall not be liable for any other damages, whether direct, indirect, incidental, or consequential.
Contact Information
If you have any questions or need assistance with a warranty claim, please contact our customer service department:
info[@] duaparts.com
Note: This warranty is subject to change, and the terms in effect at the time of purchase will apply to your transaction. Please check our website or contact our customer service department for the most up-to-date warranty information.
By purchasing and using Duaparts.com, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Parts Warranty.
